Dispatch in group chats
Routes change in voice notes. Proof of delivery sits in camera rolls. Billing disputes start because evidence is scattered.
Industries · Logistics · South Africa
Logistics and delivery operations
Coordinators should not live in phone calls. Drivers need offline-friendly capture. Finance needs delivery truth before invoicing.
Last-mile and regional logistics in SA deal with uneven connectivity, subcontracted drivers, and clients who expect WhatsApp updates. Software should match that reality, not assume always-on fibre.
Operational reality
Challenges we see in logistics
Subcontractor blind spots
You book the job but do not see when the partner actually delivered until someone complains.
COD and reconciliation pain
Cash-on-delivery and split payments make end-of-day reconciliation slow and error-prone.
Where software helps
Automation leverage
Structured dispatch
Assign jobs with windows, capture status changes, and push customer notifications from one board.
Mobile proof of delivery
Photos, signatures, and GPS timestamps attached to the job record, not a lost chat thread.
Billing hooks
Completed jobs feed invoicing rules so finance works from delivery truth, not guesses.
Workflow examples
Illustrative flows we map during discovery. Your build will follow your rules, payments, and integrations.
Morning dispatch
Plan routes when loadshedding might kill the office network.
- Import overnight orders
- Assign drivers with capacity limits
- Drivers accept jobs on mobile
- Customers get ETA messages when status changes
Failed delivery loop
Handle returns without losing the original job context.
- Driver marks attempt with reason code
- Coordinator reschedules or escalates
- Client notified with new window
- Warehouse updated if stock returns
How we can help
Related work
Related industries
Scope dispatch and driver workflows
Share how you run today (spreadsheets, ERP, WhatsApp). We propose a phased build with honest integration work priced in.