Arrears tracking
Who owes what, which reminders went out, and what legal step is next lives in personal notes.
Industries · Property · South Africa
Property management
Tenants, trustees, and owners need different views of the same building. Spreadsheets break when portfolios grow past a handful of units.
Property ops in SA include sectional title rules, arrears processes, and maintenance vendors paid on approval. Software should mirror your mandate letters and trustee reporting, not a generic US landlord template.
Operational reality
Challenges we see in property management
Maintenance black holes
Tickets start on WhatsApp and end without cost allocation to the right owner or body corporate.
Owner reporting fatigue
Monthly packs are rebuilt manually from bank exports and emails.
Where software helps
Automation leverage
Tenant and owner portals
Statements, tickets, and documents available without calling the agent.
Maintenance workflows
Assign vendors, capture quotes, and close jobs with photo proof.
Portfolio dashboards
Occupancy, arrears aging, and capex plans per building or mandate.
Workflow examples
Illustrative flows we map during discovery. Your build will follow your rules, payments, and integrations.
Arrears escalation
Consistent reminders with audit trail.
- Invoice generated on schedule
- Reminder at 7 and 30 days
- Trustee pack includes ledger and communication log
- Payment plan recorded if approved
Maintenance from ticket to invoice
Vendors paid against approved work.
- Tenant logs issue with photos
- Agent assigns approved vendor
- Completion signed off
- Cost allocated to owner or BC account
Related work
Related industries
Digitize leases and maintenance first
Share portfolio size and trustee reporting needs. We phase owner portals after internal ops trust the data.